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WatchGuard has acquired the assets of BorderWare TechnologiesCurrent BorderWare Technologies customers can continue to access BorderWare support via the BorderWare support site. BorderWare partners should register to become WatchGuard partners at the WatchGuard Partner Portal to get up to the minute information about the new WatchGuard XCS solutions (based on BorderWare technology).

Borderware Comprehensive Support Programs And Services

BorderWare Support Programs include:
Technical Support
    24 x 7 Support
    Web-Based Support
    Email-Based Support
    Phone-Based Support
    Onsite Support
Committed Response Times
    Critical - 1 Hour
    Serious - 4 Hour
    Standard - 24 Hour
Software Support
    Software Updates and Patches
    New Releases
    Security Connection Alerts
Hardware Warranty
    Hardware Support
    Hardware Replacement
    RMA Express
Technical Center Access
    Product Documentation & Guides
    Knowledge Base
Managed Accounts
    Dedicated Senior Support Analyst
    On-Demand Monitoring
    Quarterly Health Checks
    Emergency Onsite Support
    Software Upgrade Review/Planning
    Preferred Ticket Management

BorderWare Professional Services & Training
BorderWare Technologies Inc. provides professional consulting services to help our clients evaluate, design, test and implement best-in-class email and Web security solutions. BorderWare has over 15 years experience in delivering secure content and threat management solutions to over 3,300 customers worldwide, and over 10,000 appliance deployments around the world.

Our Professional Services & Training Teams have leveraged this experience to define methodologies designed to optimize results while mitigating security risks. Our range of services include end user training, administrative training, system deployment, upgrades, and full system Health Checks.

BorderWare Support
North America: 1.877.814.7900
International: +1 905 804 1855